We want everyone to be able to use this website. If you experience difficulty, please get in touch and we will do our best to help. We aim to meet WCAG 2.2 Level AA and comply with our obligations under the Equality Act 2010.
Contact Us if You Have Trouble
If you find any part of this website difficult to use, please contact us:
- —Email: hello@illumeuniverse.com
Please tell us:
- —The web page address (URL)
- —What you were trying to do
- —What assistive technology you use (if any)
We will do our best to respond within 5 business days.
What We're Doing to Improve Accessibility
We aim to follow WCAG 2.2 Level AA as our accessibility standard. We also recognise that UK service providers have a legal duty to make reasonable adjustments for disabled people under the Equality Act 2010.
We aim for the website to support:
- —Zooming text up to 200% without losing content or functionality
- —Keyboard navigation (without needing a mouse)
- —Clear headings and readable structure
- —Sufficient colour contrast where possible
- —Meaningful link text and form labels (including the mailing list signup)
How Accessible This Website Is
We are actively improving accessibility. At the moment, the website should be usable for most visitors, but some areas may not be fully accessible yet.
Working well
- —Semantic HTML structure with proper heading hierarchy
- —ARIA labels on interactive elements and navigation
- —Keyboard-accessible navigation and modals
- —Skip-to-content link available
Known limitations
- —Some images or visual elements are decorative or use placeholder text
- —Occasional layout or focus behaviour needing improvement for keyboard users
- —Third-party platforms we link to have their own accessibility limitations
Non-Accessible Content
We will update this section as we identify and fix issues. If you report a problem, we will add it here (where relevant) along with our plan to address it. No issues have been formally logged at the time of publication.
Alternative Formats and Support
If you need information from this website in a different format — for example, plain text, large print, or a more structured breakdown — email us at:
We will try to help as quickly as we can.
Related Legal Policies
Our accessibility commitment sits alongside our other legal documents. You may also wish to review:
- —Privacy Policy — How we collect and handle your personal data under UK GDPR.
- —Cookie Policy — The cookies we use and how to manage your preferences.
- —Terms of Use — The rules governing your use of this website.
Preparation of This Statement
- —Statement prepared on: February 2026
- —Last reviewed on: February 2026
- —Testing approach: We use a combination of automated checks and manual testing (including keyboard-only navigation). We plan to commission an independent accessibility review as the site expands.
Enforcement and Complaints
If you feel you have been disadvantaged because this website is not accessible, you can contact the Equality Advisory and Support Service (EASS) for advice and support.
You may also contact us directly at hello@illumeuniverse.com before escalating to the EASS and we will do our best to resolve the issue promptly.